Refund policy
Return & Refund Policy
We accept returns within 30 days of delivery.
How to start a return
Email us at sales@carryfort.com with your order number. We will confirm the return and send instructions on where to ship the package. Items sent back without a confirmed return request cannot be accepted.
Condition
To be eligible, the bag must be unused and in the same condition you received it, with all original labels and packaging intact.
Who pays return shipping
- If the item is faulty, damaged, or not what you ordered, we cover return shipping and send a replacement or a full refund.
- If you are returning for any other reason — including simply deciding the bag is not right for you — return shipping is paid by you.
Refunds
Once we receive and inspect your return, we will let you know the outcome. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take a few days to appear on your statement.
Damages and issues
Please check your order on arrival. If anything is defective, damaged, or incorrect, contact us right away and we will make it right.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.
Questions
Email sales@carryfort.com and we will help.